RESA Solutions (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with our services.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, and physical address.
• Payment details for order processing.

1.2 Non-Personal Information

• Browser type, operating system, and website navigation data (e.g., pages viewed).

1.3 Product Information

• Product preferences, usage data, and inquiries made through our website, including WhatsApp queries for spare parts or heating pad calculations.

2. How We Use Your Information

We use your information to:

• Provide and deliver products or services.
• Process payments and fulfill orders.
• Improve website functionality and user experience.
• Respond to inquiries and provide customer support.
• Send updates, promotional offers, and other relevant communications.

3. Sharing of Information

We do not sell, trade, or rent your personal information to others. However, we may share your information with:

• Service providers (e.g., payment gateways like PayFast) to process transactions.
• Logistics partners for shipping and delivery purposes.
• Legal authorities if required by law or to protect our legal rights.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, secure servers, and access control protocols.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, track website usage, and customize content. You can adjust your browser settings to decline cookies, but this may affect your website experience.

6. Your Privacy Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving marketing communications.
• Request information about data collection practices.

To exercise these rights, please contact us at info@resasolutions.co.za.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

8. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the revised date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

RESA Solutions
757 Wekker Road, Moreletapark, Pretoria
Phone: 0784453115
Email: info@resasolutions.co.za